Shipping & Refund Policy

Shipping & Refund Policy – TAPAN ART & CRAFT

Effective Date: 2 September 2026
Website: tapanartandcraft.com
Contact: 9820659072

1. Shipping Policy

At TAPAN ART & CRAFT, we aim to deliver your orders safely and on time across India.

Order Processing

  • Orders are generally processed within 1–3 business days after confirmation.
  • Orders may take additional time during festivals, sales, holidays, or periods of high order volume.
  • Once your order is dispatched, tracking details may be shared through the contact information provided during checkout.

Delivery Time

Estimated delivery generally takes 3–10 business days after dispatch, depending on the delivery location and courier service.

Remote locations may require additional delivery time.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Shipping charges may vary based on order weight, destination, and shipping service.
  • Any free-shipping offer will be subject to the conditions mentioned on the website or promotional offer.

Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including:

  • Weather conditions
  • Courier delays
  • Transportation disruptions
  • Public holidays
  • Festivals
  • Natural disasters
  • Incorrect or incomplete address
  • Other unforeseen circumstances

We will try our best to assist customers in case of delivery delays.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and mobile number.

If an order is returned because of an incorrect address, incomplete address, customer unavailability, or refusal to accept the parcel, additional shipping charges may apply for re-shipping.

2. Refund & Return Policy

We want you to receive your TAPAN ART & CRAFT products in good condition. If you receive a damaged, defective, or incorrect product, please contact us promptly.

Damaged Products

If your parcel arrives damaged:

  1. Take clear photographs/videos of the outer packaging before opening, where possible.
  2. Take photographs/videos of the damaged product.
  3. Contact us at 9820659072 with your order details.
  4. Share the required photographs/videos for verification.

After verification, we may offer an appropriate solution such as replacement, exchange, or refund, depending on the circumstances and product availability.

Wrong Product

If you receive a product different from what you ordered, contact us as soon as possible.

After verification, we may arrange a replacement or refund as applicable.

Defective Product

If a product has a manufacturing defect, please contact us with photographs/videos and your order details.

The issue will be reviewed and an appropriate resolution will be provided.

3. Products Not Eligible for Return

Unless required by applicable law, returns may not be accepted for:

  • Products damaged after delivery due to customer handling
  • Used or altered products
  • Products without original packaging where the packaging is required for verification
  • Products damaged because of incorrect usage
  • Products damaged due to improper storage or handling
  • Customized or specially prepared products
  • Products returned without prior approval

4. Refund Process

Once a return or refund is approved, the refund will be processed using the applicable payment method or another agreed method.

The time taken for the amount to appear in your account may depend on the payment gateway, bank, or financial institution.

For Cash on Delivery (COD) orders, customers may be required to provide appropriate bank/UPI details for an eligible refund.

5. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been packed or dispatched, cancellation may not be possible.

If an eligible cancellation is approved, the applicable refund will be processed after deducting any non-refundable charges, where applicable.

6. Return Shipping

Where the return is approved because of a damaged, defective, or incorrect product, TAPAN ART & CRAFT may arrange or reimburse return shipping as appropriate.

For customer-requested returns that are not due to a product defect, damage, or incorrect item, return shipping charges may be borne by the customer.

7. Refund Timeframe

After approval of a refund, processing will generally begin within 5–7 business days.

The actual credit time may vary depending on the customer's bank, card issuer, UPI provider, or payment gateway.

8. Contact Us

For shipping, return, replacement, or refund assistance:

TAPAN ART & CRAFT
Website: tapanartandcraft.com
Phone / WhatsApp: 9820659072